Uncommon Goods

*****WARNING*****

Do not buy anything Uncommon Goods. They are poorly run, have bad processes and even worse customer service.

I like to send my family different and fun gifts for Christmas and I thought I had selected a good option for Christmas 2023.

I purchased 5 sets of olive oil spices and a gourmet bottle of olive oil from Uncommon Goods. $80 per set for over $400 total. I thought everything was good until I received two separate texts from my 2 nieces thanking us for this gift . .

. but they wondered what it was for since today is January 6, 2024. So, they both received our gift almost 2 weeks after Christmas, and one month after the delivery date. I immediately called customer service and they indicated that all gifts left their warehouse in November but 2 out of 5 did not arrive until January 6 and one still hasnt been delivered.

I asked for credit on all 3 and they said it is not their responsibility since it left their warehouse. Bull! If they have the capabilities of tracking packages one month after the promised delivery date they should a have process in place to follow up on any package not delivered by the delivery date.

Funny how every single gift we ordered from Amazon (probably 35 in total) and other online companies arrived on time, but this online company has a 60% fail rate.

I can write code and I would be happy to reprogram their system to alert their logistics team if any package is late.

My fee would be say, oh $400. (I say this is jest because I would charge them significantly more)

The Ship Post site to track my Uncommon Goods (UG) item stopped at Pennsylvania, and has not moved for days. The item is coming to California.

The tracker provided a DOD, as being yesterday. No package arrived. FedEx said they couldnt track it and advised me to call UG. The customer service representative was thoughtful, expressed empathy, and at least provided a possible explanation addressing my concern, stating that often the delivery folks do NOT post where the package is, even when they ask customers if they want to opt in on their choice to receive tracking updates!

He also reassured me on the actual date range, even though the Sure Post folks said it would be delivered by - yesterday. I appreciated the service support I received by the UG customer service support today.

I called and spoke with manager Chelsea to exchange my moms shoes in my sons backpack with my mom and someone in there for an even exchange just for a different color backpack different color shoes in size but the same product same style they denied my mom and my son exchange tell them they had to pay the difference when I just spoke with Chelsea she did not say that I called back and confirmed that that was my mother that wanted to text change the items she said that my mother was rude number, and she was denied my mother services because she was rude and making her pay extra one that was not the agreement when I called we were out of town so cost me $25 in gas and an hours worth of my time for them to treat my Mother of kidney failure like crap and my son who just committed almost committed suicide who is 11 years old, and I have a backpack for school text change when he had the same backpack anyway it was just a hassle